The terms behind our work.

GenStudio is the trading name of Gen Studio Limited, a New Zealand limited company based in Auckland. References to "we", "us" or "the studio" mean Gen Studio Limited. You can reach us at hello@genstudio.co.nz.

By sending us a brief through this site, or otherwise engaging us, you agree to these terms and our privacy policy. If you engage us for a project, the Statement of Work we sign together takes precedence over these terms where they conflict.

This site is our marketing site. The actual project work is governed by an individual Statement of Work (SOW) we sign with each client before starting. These terms cover what you read and submit on this site; the SOW governs the work itself.

All prices shown on this site are in New Zealand dollars and exclusive of GST. GST will be added on invoice where applicable. Hosting, domain, platform and third-party service fees (e.g. Shopify) are pass-through — billed by those providers directly to you.

Projects are typically billed as a deposit plus milestones, agreed in the SOW. The optional care retainer is billed monthly. Invoices are due within 14 days of issue unless agreed otherwise in writing.

On full payment, you own the work we deliver to you. We retain the right to show the work in our portfolio and case studies unless we agree otherwise in writing. Pre-existing tools, libraries and code we bring to the project remain ours and are provided under licence for use in your project.

We treat what you share — briefs, business details, assets, and access — as confidential. We do not share it externally, beyond the third parties listed in our privacy policy.

Either party may end a project on reasonable notice in writing. If you cancel, you pay for the work completed up to that date and any non-refundable third-party costs we have incurred on your behalf. We will hand over work in its current state, with documentation.

If you are a consumer under the Consumer Guarantees Act 1993, nothing in these terms limits or excludes your rights under that Act. Where you acquire our services for the purposes of a business, you confirm that the Consumer Guarantees Act does not apply.

Subject to the Consumer Guarantees Act and other rights you have under New Zealand law, our total liability for any claim arising from the work is limited to the fees you have paid us for the project to which the claim relates. We are not liable for indirect or consequential losses (such as lost profits or data) beyond that cap.

We may update these terms from time to time. The date in the kicker above shows when they were last updated. The terms that applied on the date you engaged us govern that engagement.

These terms are governed by New Zealand law. Any dispute will be dealt with under the jurisdiction of the New Zealand courts.